Apple India — iphone 7 earphones

Address: Darjeeling, West Bengal, 734101

The right ear earphone had been received damaged by me but it was working when i bought but the tip of the right ear was lose and not intact, so do not want to risk using it and have complained several times to the place from where i have bought and also on customer care. Even registered complaints online. Have gone to many apple care centres. Not getting help. It's in warranty and just been two months i have bought phone and i have been complaining from such a long time. Really disappointed with apple services and company. No positive response from macintel solutions in siliguri. No response from apple care online complaints. It's just about a earphone issue and such a big company and not doing anything about it. If i can buy an 128 hv iphone 7, obviously i can purchase a new earphone but this is unexpected from apple.