Apple India — iphone 7 plus service/insurance claim

Msimhan

from Chennai, Tamil Nadu

Feb 16, 2018

Address: 600018

Website: www.icareservice.co.in

On 01 November 2017, I had given my damaged Iphone 7plus for service (under Insurance) at Icare Service Center at TTK Road, Chennai. ON 17 Nov 2017 they confirmed me that my phone cannot be repaired and will be given a credit note worth s.52000/- towards insurance claim within 45 days. Now its already 90 days and several times I had called up and followed up on the status, but no proper response or confirmation from any of the service / customer care team. Since I will be getting credit note from them and that can only be used for purchasing from their store, I have to wait till I get it. I have pre-orderd new iPhone and I waiting indefinitely to take the delivery, due to this uncertainty. Really fed up with them and so frustrated with the kind or unprofessional approach of the people. Pathetic customer care!

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Mar 06, 2018

Updated by Msimhan After registering this complain, one Mr. Dilip from iCare Ample Technologies Bangalore called me and promised me that they will resolve this matter within two days and I waited accordingly. But till date there is no response and it's almost 4 long months, whereas they promised to release my insurance credit note within 45 days of my claim approval. The approval confirmation was done on 17 November 2017, but credit note is yet to be issues. This is too much and they need to be questioned and punished for this long delay. There is no proper confirmation on my repeated request of by when I should get my credit note.
Kindly initiate appropriate action on them. Its unfair to customers who paid for the insurance on time. Hope to get justice from you, Sir

Mar 13, 2018

Updated by Msimhan Since the promise given my Mr. Dilip from iCare Ample Technologies Bangalore also failed, I called him again and Mr. Ramanan from iCare TTK Road, Chennai called me and promised to clear this matter before 15 March 2018. I am just waiting for this and if he also fails, then I don't know what to do next, except some severe actions on them and get back my dues with compensation. They cannot take customers for granted like this. Will update after 15 March 2018.

Mar 15, 2018

Updated by Msimhan The deadline given by Ramana from iCare TTK Road has also been expired and the problem remains pending. I need action taken against them. They cannot fool customers like this. I am going to refuse the credit note and demand compensation for this long delay and the troubles they caused to the customer.

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Comments

Msimhan

from Chennai, Tamil Nadu

Mar 6, 2018

After registering this complain, one Mr. Dilip from iCare Ample Technologies Bangalore called me and promised me that they will resolve this matter within two days and I waited accordingly. But till date there is no response and it's almost 4 long months, whereas they promised to release my insurance credit note within 45 days of my claim approval. The approval confirmation was done on 17 November 2017, but credit note is yet to be issues. This is too much and they need to be questioned and punished for this long delay. There is no proper confirmation on my repeated request of by when I should get my credit note.
Kindly initiate appropriate action on them. Its unfair to customers who paid for the insurance on time. Hope to get justice from you, Sir