Apple India — iphone 8+

Dear mr. Cook,

I am writing this email with deep torment
I have been associated with apple since iphone 4s, i was satisfied with the products and i loved the services of apple, i have suggested to all my family members, friends and collegues, to use apple products, only based on my suggestion and reviews they have purchased apple products.

I love apple products alot, i have always been one of your satisfied customer
But now i am in deep distress.
I own iphone 8 plus, while using my phone i suddenly happen to see an error message as "no service" on my iphone, on believing my iphone would not have any issues, i suspected my sim card, so i changed my existing sim card with new one, still i faced the same issue, now it should be an issue with phone, i believed this would just be an software issue, which would be definitely sorted out and i can continue using my favorite apple phone.

I visited service centre in annanagar, chennai, who tested my phone and gave a very shocking news that "this is an hardware issue, which could not be resolved from there end, this would only go for replacement and i need to pay around 40000 for replacement with only 3 month of warranty"

I was totally disappointed with this response, it was just 3 months lapsed from my warranty and of the fact this was confirmed as only hardware issue, i have left out with no other option rather than pay 40 bucks, being such a loyal customer for so many years, the reward i could get back is very poor response which i have never ever expected from a very reputed company like apple

I strongly believed apple would render best service by considering the relationship with apple and loyalty for being associated with apple for so many years, but nothing is been taken into consideration, there are so many competitors providing services equal to iphone, still as i have been an apple lover i bought 8 plus and continuously i have been associated with apple and it's services.

I called customer care yesterday and they also gave me the same response, would that be right to ignore the concern raised by a customer who is so much in love with apple products. I definitely did not expect such a response at all. This paves way to switch to other service provider and in future i will not get any more apple products and would not be able to provide a good feedback to others, out of my such a bad experience.

I would expect a replacement of new iphone as this is no where a fault from my end, i believe i would get a positive reply on my email.

Regards,
Dinesh
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