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Apple India — Iphone cashback not Received on HDFC DC EMI

I purchased iphone 12 on 8th December 2021 with my HDFC debit card on EMI. Cashback of INR 5000 was supposed to be credited in my account after deduction of 3rd EMI, today on 5th April 2022 4th EMI was deducted but no cashback is received till now. I have printed slip on which the cashback details were mentioned as a written proof. Please help
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