Apple India — iphone se not received

Address: 122001

I have submitted my i phone se under warranty set to b2x dlf city center mg road gurgaon service center and they promise me that they'll return my handset back within 4-5 working days and now 12 days passed no satisfactory answer was provided to me they don't even know how much time bangalore team will take they just asking me to wait wait it's really hard for a person to stay in todays world without smart phone and i'm really feeling foolish after spending such a handsome amount on phone and in lieu i got pathetic services