| Address: 442, 9th Main,Road, 9th Avenue Building, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka, India 560038 |
Hi,
On 30.07.2020 i have given my iphone xr to planetcare (Indiranagar) coz my phone had some white patch on display. They told me it will take 10 days to to solve this issue. After 10 days i tried to contact them to know the status of my phone but no one pick the call. On 10th of aug i went there, they gave me my mobile saying that problem is got resolved but when i check my phone, that display issue was still there. They kept my mobile for 12 days in the name of service but they did nothing. Then they ask me to wait one more day. Next day on 11 of aug again i went there thay gave my mobile saing they had changed the display but when i check that white patch was still there in different place.
When i told him about that they said again we have to change the display but we can't tell when coz we dont have the display right now.
Then i call to apple customer care and i told the problem which i am facing. Customer care also not able to say when my phone will get ready. Every one is asking me to wait for some day but know one is giving me the exact date.
I told customer care to write a mail to me that you are taking some action regarding my issue. She said she will send me mail with complaint id but still i have not got any mail from there side.
My phone is in under warranty period and they are doing nothing. I feel like i got cheated by apple. I want them to give the replacemnet or refund my money.
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