I am writing to raise a consumer complaint against Apple India regarding my iPhone13, which suffered water damage despite its IP68 water and dust resistance rating. I am deeply dissatisfied with Apple's product durability, particularly considering the higher price point compared to other brands, and seek a resolution to this issue as per my consumer rights.
On May 25, my iPhone13 accidentally fell into water. However, I promptly retrieved it within 2 minutes and took necessary steps to dry it. Considering the device's IP68 rating, which is advertised as providing protection against water damage, I expected the phone to remain unaffected.
To my disappointment, the device became unresponsive after 3days of the incident. I immediately contacted Apple India's customer support to seek assistance. However, I was informed that the warranty does not cover liquid damage, and therefore, I would have to bear the repair costs.
This response has left me dissatisfied as I strongly believe that the water damage occurred despite following the IP68 guidelines and handling the situation appropriately. I seek clarification from Apple India regarding the efficacy of the IP68 rating and how the water managed to penetrate the device, leading to its malfunction.
Furthermore, I am disheartened by the stark contrast between the premium price Apple charges for its devices compared to other brands in the market. The higher cost implies superior quality, including robust water resistance. However, the handling of my complaint has not only left me with a damaged device but also raised concerns about the overall durability and reliability of Apple products. Was this information helpful? | 
Post your Comment