This is with respect to the following service at imagine ttk road alwarpet chennai.
What has happened to me is nothing short of daylight robbery.
On september 2, 2018 i went to imagine at ttk road alwarpet chennai, to buy charger for my 32 gb iphone so. The sales person told me of the battery replacement scheme offered by apple for my phone and recommended me to get it changed for offer price of 2000inr. However as i was traveling to germany the same day i told i will check it later and left. Later after i return back from germany i went to imagine store at express avenue chennai and enquired about the battery replacement scheme and billed 2000 into on the same day. Then i took my iphone to ttk road imagine for getting the diagnostic done on saturday 10 november, they ran the diagnostic and said you can replace the battery after we give you a call. And they called me on monday and told me to get it replaced and i went today. When i went in the afternoon they collected my hand phone and asked me to come back after 1.5hrs, in between i got a call from them saying we have ran the diagnostic and there is an issue with your speaker whose audio output is less than normal, shall we proceed with battery replacement they had asked and i said yes. When i went back after 1.5 hrs the service associate said when they replaced the battery it is restarting time and again, he said if this persists we will replace the old battery and refund the 2000 inr. Then after he replaced my old battery again he said the restarting issues still there it is because of the hardware issues.
If there was a hardware issues why didn't it show up in the diagnostic he ran before, and you have screwed up a perfectly working iphone se to a dead one.
Being a loyal iphone customer i have used iphone 5 and se for the past 6 years i will never again for the mistake of buying an iphone and also not let my friends or well wishers do the same.
Good bye apple.
Dear hari prasad r,
Your device repair is closed. A brief summary is listed below and a detailed service report is attached.
Raf no. Imt1714233
Date [protected]
Product details iphone se
Serial number dx3tg90nhtvr
Problem reported battery draining
Diagnostic details reported issue:battery draining issue. Ran apple service toolkit battery consumed and speaker issue persists. Checked and found panic logs occurs on the device. Explained the details to customer and hence returning the same to customer.
We value and appreciate your compliments, suggestions and complaints.
Please email us at [protected]@ample.co.in
Regards,
Team icare
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