Apple India — Macbook Pro 13 - Kernel panic problem not being solved by the Service centers.

Address: Bangalore, Karnataka

Hi Apple India

RAF - FIC244098


I don't know what your team have tested/diagnosed last 4 times, but my macbook crashed/restarted in just less than ten minutes after I collected back from your service center.

I have attached images and video when the problem occurred (Files : Outlook.zip, IMG_1512.mov )

I am returning back my macbook today morning. This will be the 5th time, I am coming back for the same problem.

I can't come to your service center every time to get humiliated again and again.

As a APPLE PROTECTION PLAN user, I want the problem to resolved or
Please REPLACE MY MACBOOK.

Kindly do whatever necessary.


About the Problem:

My MacBook crashes in two ways.



1. The screen gets stuck and MacBook makes some loud sound (similar to the sound when a CD gets stuck inside the CD drive)

I have attached the screenshot – photo 1, 2. I have to force shutdown the mac. When it restarts (restart_dialog.jpg) is shown.

2. When I am working, the MacBook hangs and this screen (panic.jpg) appears. After which the same dialog is shown.

Type No 2 is more frequently occurring than No 1.

Both of these occurs very randomly, sometime while browsing, watching a movie or just immediately after logging in.

This is not happening with a particular software too, sometimes with Safari, QuickTime, VLC, Photoshop and even when only finder is opened.



I request you to please try Changing my RAM and HDD. Because these problems started only after upgrading my RAMs.





Thanks & Regards
Dhileepan Karthi