Apple India — macbook pro

Address: Mumbai City, Maharashtra, 400098

Would like to draw your attention
To
The bad after sales service received.
Please find the below series of
Events
That has prompted me to write this
Email. Its with sheer
Anger n frustration that i write this
Email.

1) my macbook pro suddenly starts to
Conk of while in use. The service
Centre staff states they
Would be doing a diagnosis on the
System to understand the
Issue. "the charge for diagnosis is
3000/-. Incase it’s a
Software issue it would be covered in
The 3000, incase
Hardware the charge of that part would
Be additional" to
Which i agreed mentioning that the
Data in my system is
Important and haven’t taken a back
Up. To which the staff
Said the tech guy would seek your
Consent and then proceed
With a “format”

2) i receive a call a few days later
Stating the system would require a
"format" and he states
That the data backup would be
Chargeable for an amount of
2odd thousand, when told him the back
Charges were never
Conveyed to me. He said will arrange
For someone to call me
Up from the maple centre.

3) when the call was done, the staff
Conveyed to me that the charges would
Apply, incase i do not
Wish to pay, i can come to maple
Along with my hard
Disk an take the back up myself. I
Specifically told the
Staff would come any day during the
Week.
4) i left work early from lower parel
Just to get to maple and have my back
Up taken, only to
Realize that the service is closed due
To the launch of
Iphone.

5) after inquiring for the person in
Charge, mr joe arrives, stating the
Service centre is
Closed, after a lot of argument he
Said will see what he can
Do best. He comes back to me stating
To leave my hard disk
And he would take the back up at no
Fee, considering the
Fact that the charge was not conveyed
To me and that the
Closure of the centre too was not
Intimated to me. He
Concluded stating that will call be up
And have me updated
Upon the current status of the
Machine.

6) mr joe calls me and gives a
Shocking
Reason for the issue of the laptop,
Stating the motherboard
Has an issue and will cost 41 odd
Thousand. Whish
Seems quite strange, considering the
Fact that the earlier
Guy (Tech) who called me states that
It’s a software issue
And would require a format and now mr
Joe states it’s a
Motherboard issue. Both responses do
No good but just
Contradict each other. Wonder why such
Contradiction? Is it
Because i disputed about the backup
And got it the charges
Waived so the cover up for that you
Nullify it with the
Motherboard? Or is this the normal
Workings of apple?

Any ways my plight hasn’t stopped
There, once i received my laptop. It
Does not even start up.
The screen just prompts a question
Mark. Wonder why??

A simple question, once the laptop is
With maple are these the actions taken
To incline the
Customer to pay a hefty amount and get
The laptop back??

Regards
Conrad