| Address: Mumbai City, Maharashtra, 400005 |
Apple india — ref job number mc2124781 - dis - satisfied and harassed customer
Email dated 22 jan.. Still no one bothers to revert...
Service center -
Unit no 3 cecil court building, colaba casueway road, colaba, mumbai - 400005, next to regal cinema
Details of complaint —
Dear vadhel/ kinjal,
I had approached the service center as i had a concern regarding the keyboard as some of the keys weren't functioning, however as per your quotation given for the services, which i found too expensive, i decided not to go ahead with the service.
Ref job number "mc2124781”
However when i received the laptop that is when my ordeal started, without any services rendered.
- there was a test user which was created by the service centre and the same was not deleted before handing over the laptop to me … also wanted to know do you have any policy / process followed wherein before handing over the product to a customer you delete these users created?
- when i called your service centre, i was guided to delete the user, however none of the passwords provided were accepted then seeing no harm in the same i ignored it for some time, however after some days i notice that i was unable to update my software because the admin rights on my id were given to the test user and the password were not working, this got me worried and i approached the service centre to delete the user neither was i able to take back-up.
- i sent my laptop to the service centre for the to delete the test user, however to my annoyance another user was created “anju” and the previous test user one was not deleted … great!!!
- after a lot of struggle i have myself managed to delete the test user – video attached for your reference …
It is surprising that i was questioned why i have not approached the service centre within a month of the issue as per the policy.. I find this ridiculous!!!
The user should have been deleted by the service centre, why do you expect the customer to come back to you???
Just to update - i stay in sion, and i work in powai, cannot keep running to the service centre every now and then for users which you create …
I need to understand why am i being tortured for a simple solution …
I just need my log in details wherein i can use my laptop the way that i used to before visiting the unfortunate service centre and going through this torture …
I would not want to take this lightly, need to have a solution immediately. I as a customer cannot be taken for granted!!!
Thanks & regards
Jaya gummala
P. S: my laptop is still lying with the service centre without resolving the issue
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