Apple India — Mail App getting hung and over heating of the device

Address: 845, 7th Main, Srinagar

This is very sad to say but the type of support I have received regarding my iPhone11 since last one week has been pathetic.

It all started in around 1st week of October when I upgraded by IOS to 15.0.2 version. After taking to multiple people where they asked me to perform various activity to solve the problem inspite of it my issue was not resolved, latter I was asked to walked into apple store stating that I am facing problem in accessing my mail app issues, i.e., Mail getting hung, battery getting drained and heat issues. I was told that I need to make an appointment with the service centre and only then my issues will be checked. I understand that yes, I should have made the appointment but the amount of issues I mentioned should have atleast triggered some insight to have a look at my issues or even a courtesy to offer an appointment for another day/date. Make note that the technicians were free when I walked in and they did reinstall my iOS and restored by data unfortunately even then my issue was not resolved.

I went home and called Technical support. As advised by technical support, I re-installed the OS and did not do the time-machine restore as advised.

I kept monitoring the system for 48 hours but the issues did not get resolved.

I called again and against the Case No.[protected], I seeked help with technical support and was told to re-install the OS again. This time, I asked the technical support personnel to be with me online and guide me step by step what to do because I was told that apparently I was doing something wrong. As expected, we still faced multiple issues like extreme heat and Mail getting hung. So far the issue has been escalated to senior team and three of senior escalation team members started giving different version of stories and so far none of them are able to resolve the issue.

I STRONG URGE PEOPLE NOT TO TRUST THESE DAM SUPPORT FOLKS SINCE THEY CANNOT GIVE AN RESPONSIVE ANSWER APART FROM ACKNOWLEDGEMENT.