So The team at apple
After the team at apple taking time to just go round and round, I figured out the root cause of the problem
https://discussions.apple.com/thread/7995345?page=7
It seem the MacBook Pro 13 inch with touch bar is so fragile and the apparently cracks for no reaosn - I also have a similar crack with apperared before the problem happened.
The resolution given to me by service centre is to change the display.
As from the discussion forum link above and multiple place, it has been observed that this is clearly a Manufacturing defect for this model and cracks leading to other problem without any fault from the consumer.
I therefore request you to change the display unit at NO COST to me .
Thank you for your understanding and support
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I REQUEST YOU and BEG YOU for your kind attention to this case. I have been made a fool by the apple team and the gentleman by the name of MR. SRIDHAR - who says that there is NO AUTHORITY ABOVE HIM who can help me on my case.
After YEARS of being loyal to APPLE and the PRODUCTS, buying and recommending work millions of dollars - this is what it has come out to ? ? ?
I have done my research and found the cause of the fault which occurred in the MacBook Pro. Clearly the APPLE PART has failed.
ON TOP of that I have been harassed from 4th may to 14th may as neither the service centre ( APPLE PREMIUM ) nor the APPLE CUSTOMER CARE team of MR. SRIDHAR has been able to identify the issue and just keep looping around me in circles for the past 11 days and EVEN NOW there is no idea when will I receive my laptop . ? ? ? ? ? ? ?
If there is any truth to the SERVICE STANDARD APPLE sets, please HELP me and save me of this trouble —— I am being forced to PAY for your mistakes and even then there is no date in sight when or how will I get my machine BACK.
The situation is going from bad to worse and I am BEGGING YOU - to please have some sane people to take care of this. - - this is going beyond by tolerance.
IS ANYONE LISTENING or there will be NO ACTION and RESPONSE ?
Mr. COOK - will wait to see if you can put in practise what you preach about the CARE AND SUPPORT of APPLE !!!
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PLEASE UNDERSTAND THIS:
- NO ONE, ABSOLUTELY no one, is ready to help and ONLY covering their mistakes on the name of POLICY
- the apple premium service centered has mishandled the case entirely and the APPLE CUSTOMER CARE IS SUPPORTING THEM and making a FOOL out of me as a customer
- APPLE CUSTOMER CARE TEAM has told me that there is no further escalation possible and I have no option but to keep quiet.
- BUT, I wil not keep quiet and continue to request, beg and seek support and HELP till the time someone with SANITY and UNDERSTANDING looks at this case.
- They have told me that I can go ahead and start publishing the details of my HARASSMENT and their INCOMPETENCY on public forum and also I can put a case in the consumer court and put on apple social media
- NO one is using any common sense and just to waste my time, money they are fooling around with me
- I have attached the recording of the service centre, where they clearly mention that they replace the logic board with a used one and they want to order a GENUINE APPLE motherboard to find out if the problem is still existing.
- THERE ARE 2 SETS OF PROBLEM
A) INCOMPETECNY OF THE APPLE SERVICE CENTRE AND SPOILING THE MACHINE FUTHER - APPLE SUPPORT HELPING AND COVERING THEM
B) THE DISPLAY WHICH HAS MALFUNCTIONED BECAUSE OF APPLE SUBSTANDARD PART
I AM FIGHTING FOR BOTH THE ISSUES WHICH HAS LET TO SERIOUS LOSS OF TIME AND MONEY
WILL ANY ONE TAKE NOTICE OF THIS AND STAND UP TO TAKE RESPONSIBILITY ???? AND FIND A SOLUTION FOR THIS ?
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