| Address: Mumbai City, Maharashtra, 400008 | | Website: www.apple.com |
With reference to my case no with apple ie. Case no.[protected] logged on 3rd august 2018, i would like to log an official complaint about my i phone x (Imei no.[protected] which developed a single hairline crack near the rear camera when i happened to accidentally drop it while i was sitting on the chair on a carpeted floor.
I had logged a complaint asking the company to repair the same as firstly it was under a warranty (Purchased on the 1st of january 2018) and also more over because all your advertisements, videos shown about the toughness of the phone and the apple trust i had made me purchase this phone.
For your information, i am an apple user since i phone 4 and my family also use apple phones and i pads since then. When i went to the apple service center, they told me to call up apple helpline, i called them, all executives are very sweet to talk and keep on asking that their customers are happy talking with them or no and weather their resolution and product knowledge was proper. How does it matter to a customer if he does not get a resolution of his complaint?
This phone is supposed to be a tough phone. Even on your website you have mentioned it to be the most durable glass ever in a smart phone front and back. This means you are misguiding your customers who have blind faith in you. As a customer, i want the hairline crack to be repaired.in case apple fails to do it, i will approach the consumer court and fight for my right and also raise my voice where ever possible so that the other customers are aware of the poor quality and false information given by apple so that every customer would think again before investing in an apple phone.
Balques shaikh – [protected]@gmail.com / [protected].
Was this information helpful? | 
Post your Comment