Dear team
Hope you’re doing well,
This email is with reference to my complaint ahm[protected] and the visit done by me to the nearest service center at venus data products in ahmadabad – gujarat for my iphone x.
This is to bring your kind attention that i have purchased my phone on 3rd may’18 and i used it around 15 days till day.
Actually i am facing the issue with the phone is freeze the phone frequently.
I personally visited your authorized service center today and informed the same to the service executive regarding the issue i am facing with, the answer i have received from your service team is “there is some software issue nothing else, we will update that and issue will short out” my question on their answered is what if issue occurred..?? She simply replied that” you can come again we will update the same”
I mean what is the meaning of purchasing highest model of coolest brand in mobile phone if i am facing the issue with the software just in 15 days o[censored]sage.
Again i question to her that give me permanent solution regarding this i don’t have that much time to visit your store as i have not purchased the phone to visit your store. She said we can’t help you out for this issue you have to visit our store if you get any inconvenience.
Is this service and replies you provided to your customer?
I have used your iphone 5s, se, 5c and my brother is recently used 7 plus but we never faced any inconvenience.
I have met your senior service executive regarding my issue and informed him that i want it to be replace as its initial period of the product i don’t wanted to use the faulty phone with him and he said there is some bugs in iphone even i am facing the same with camera but company won’t be able to replace the phone (Your team member should provide the service instead of sharing his own issue).
I am requesting you to resolve my issue by replacing my phone as i really won’t be able to use this with the utmost satisfaction.
Just imagine my issue by putting yourself at my place – what if you have purchased the product with hard earned money and face the issue within month of purchase. Did you would use that product anymore???
Expecting positive and satisfactory reply from you side.
Thanking you in advance.
Warm regards,
Nikita patel.
Was this information helpful?
I have received call from your service center (venus Data products -
212/1, CG Square, CG Road, Nr Panchvati Circle, Navrangpura -
ahmedabad - Gujarat. Ph. Number - [protected]) and he informed me your
device is ready with us and you can pick this.
as i informed you earlier i really don't want repaired device as i
have not given you my hard earned money for that repired one.
i want replacement of the device or we can go legal and socially to
resolve my issue.