| Address: New Delhi, Delhi, 110058 |
I purchased a ipad air 2 via serial no. Dmpnt18qg5ym which is now out of warranty. The said product stopped working in may 2019. A software update of ios 12.1 was released by apple in the same month and immediately after the update was installed, the device suddenly turned itself off and never turned on again since then and is now bricked by apple. The undersigned took the device to apple service centre (Unicorn pacific mall) where i was informed that the itunes is unable to recognise the device and is showing error 4005 while restoring. I was also informed that apple does not provide repair for ipad and it can only be replaced by apple at an estimate of rs. 28000/=. The said product was perfectly working fine before the installation of the software update which clearly highlights that the software update had been meant to purposely brick the device by apple by so as to force the customer to upgrade to a new one. The customer is running from pillar to post but to no avail. By this complaint, i hereby inform apple to immediately contact the undersigned and provide a positive response or the undersigned would be forced to file a public interest litigation (Pil) in court of competent jusrisdiction as under:
1. No materials we've seen from apple ever show a disclosure that your device would self-destruct if you download new software onto a device. If apple wants to kill the device under any set of circumstances and for any reason, it has to make it crystal clear to its customers before the damage is done.
2. The error code 4005 signals the death of the device, and apple's response has been to say 'you have no options; it's not covered under warranty, and you have to buy a new device.
3. Apple is denying the right to repair policy of the device which is clearly unethical so as to force the customer to buy a new device.
So, please see to it and do the needful at the earliest.
Regards
Mayan bhandari
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