Apple India — Payment taken 2months ago but not delivering product.

Address: 19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore 560001, India. CIN: U30007KA1996PTC019630

For your kind information, I had placed order for iPad Mini on 17th October 2020 vide my online order number W[protected] on apple online store. As per there system message, I should have got the delivery by 30th October. It is just a week short of 2 months and till yet I am clueless on the status of delivery.In the mean time, I had contacted them over phone more than 4 times. But each time they do not have any specific answer to my followup and just try to buy time and reply curelessly that, “will inform”. But from there side a single reply or call has not come to me.I have requested them to cancel order and refund my money back but they denied. I am feeling cheated, please help me.