Hi
On the day of Diwali November 2019, My phone got blasted.i called customer care they asked to go to service centre next day I confirmed with them twice if they are open and they confirmed yes they are open
Next day I went 10kms away from my home to service centre which was closed.i felt totally frustrated by the false information given to me
I wasted my time
When they got open I submitted my phone.and they said that you would need to speak with customer care for any further investigation
Then they took almost 15 days to get back time full that time I was without phone
I was in continuous contact with them they have taken all information what exactly happened i informed them there was my phone iPad on the glass table .when my phone got blasted there was smoke all over my place.it was very scary.someone life could be at stake too.due to which glass table broke and my iPad fell down and also the screen got damaged and the fumes came on my clothes too
And my clothes got like burnt
And from the first day I am recieving such a Pathétic service from the Apple brand
They should have given me courtesy phone
As I was without my phone for months until I received refund for my phone.
I was not at all ready for the refund.i wanted new phone which didn’t happened I denied them still they forced me for the refund
And my iPad which got broke I’ve been assured by the agent whosoever was following up
They have asked me to send pictures of my iPad which I did sent
They asked me to submit my iPad at service centre when I went there the service centre people were not accepting to keep
I had to go back and again wasted my time.
The service was worst I’ve ever accepted I’ve been using Apple since 10-11 years.
They were keep on assuring me that whatever has been damaged they will take care off
They haven’t allowed me to take legal actions they were asking me to trust them always
They will provide best service
But since the numbers of days that you were taking to resolve was highly unacceptable and whenever they used to call me
Trust me the call always lasted for more than half an hour
I’ve wasted all my time
I didn’t had trust on your agents but I have had full faith on APPLE BRAND.unfortunately my trust vanished.I can’t imagine I can expect this kind of pathetic service.
Whomsoever I have discussed with they were amazed by the experience I have had they never expected.
I feel really lucky that I was not on any call otherwise any mis happening could have happen.it was a danger to life.i was in trauma and had nightmares.And this is the worst experience of my life.one of the highly renowned brand has no importance for someone life they were treating me like I am a normal customer who has a battery or some normal issue with my phone.
Till a month ago they asked to submit images all of a sudden one of the agent called last month and mentioned they can’t do anything with my iPad.IT is SUCH A SHAME and when I asked him if he is aware about my case what exactly it is he was not even aware of the case and he came to announce verdict without even knowing what’s happening
Waow what a knowledge the agent had and he was saying that am the last point of contact in Apple and there was no one above me.and I wanted to complaint he said it is not possible
I was going into a consumer court but I’ve been stopped by your agent.they assured me that they will resolve the issue to satisfactory and as early as possible but since last seven eight month they troubled me a lot.
I am still scared to use Apple phone as they can blast anytime.
This is my last request to you if you can’t solve my problem I’ve to take legal actions against you and the worst service which I have experienced
Apple should get an award for such a cheap service and 3rd Grade service.ridiculous
I am highly dissatisfied with the pathetic service I’ve received.
Thankyou for the worst service and worst phone
Apple technicians are preparing bombs in the name of phones so that someone have to keep their life at stake
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