Apple India — phone damaged during service

Address: No.24, 19th Floor, Concord Towers C, Vittal Mallya Road, Bangalore - 560001, Bangalore, Karnataka, 560001

I was facing issues with the speaker of my phone due to which i was unable to hear the other person on the phone clearly when on a call. I went to the imagine apple store (Gopalan mall, old madras road, bangalore) on 8th august 2019. The service person available told me that he can check what is the issue and let me know and that there will be a service charge of rs. 600. I agreed and asked him to proceed. He took the phone inside the service room. He came back after 10 mins and told me that dust had accumulated on the speaker and hence i was facing the issue. He told me he cleaned it and asked me to check. When i made a call it was ringing loud and clear and i could hear the person on the other end clearly. Since i was just testing the speaker and found it to be working fine i paid him and left. After coming out and making few calls i realized that the person on the other end is not able to hear me now. I thought it was a network issue and decided to give it some time to see if it works fine.

After few days (16th aug 2019) i went back to the service center since the issue persisted. On getting the phone checked the person told me the the mic of the phone is not working. I told the lady attending to me that i did not have this problem earlier and it started only after i got it serviced at the store. But she told me that nothing can be done as the mic is embedded and i need to replace the entire device. I am unable to make calls now and feel cheated after having spent heavily on the phone and also for the repair which damaged my phone permanently.

I want apple to fix/replace my mobile and refund the service charges.