Apple India — Poor Customer Service @ icare Ernakulam

Address: Ernakulam, Kerala, 682024

Website: icareservice.co.in

I recently done a service for my phone (RAF No.SCK1195146 Product : iPhone 5s) from Ample Technologies. Your technician's finding was "Checked internal physical condition, found corrosion and fungus inside screws". My issue was with the phone hanging problem and they have never addressed that issue. And they are trying to relate it with hardware issue. I talked with that technician and she even don't know what she did. I am wondering how such people get into a popular brand like Apple. They want me to pay around 24K for the replacement phone!! Worst Quality/Replacement program. My phone is still under the warranty period.

My decision after this experience is to stop purchasing Apple products. Pathetic service experience from icare located at Edappally, Ernakulam.