Apple India — Poor Customer Support/ Repair Service Issue

Address: No 152 153, D B Road, Rs Puram Coimbatore, Coimbatore - 641002

I was facing Case charging issue with my AirPod Pro which has Apple hardware coverage. So I submitted my AirPod Pro full set to iPlanet Service Centere located at Yashoda Raj Enclave, RS Puram, Coimbatore on 26th October 2022. After thorough examination they informed me that case has to be replaced. Hence the device sent to Apple Banglore Service Centre. After 10 days iPlanet service centre called me telling instead of case replacement they changed left and right and sent it back to them. So they are sending it back to Apple Banglore Service centre again. As second time it reached Apple Banglore Service Center, they are saying they found liquid damage so that it would not cover in my hardware coverage. Why did they have not come across liquid damage at 1st time investigation? And why did they replace left and right for case charging issue?. How carelessly they provide service?? From that day till today I am struggling with Apple support team and iPlanet service centre through call. No one are capable enough to resolve this issue. I want my device back with fully serviced. It’s been around a month and still am breaking head to resolve this issue