Apple India — poor izenica service

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I have submitted my iphone X in izenica store apple service provider on 19th november 2018, its been now 10 days and have not recieved my phone back. Though i was told that i will get my phone back by maximum on 29th. Now i am leaving abroad on 1st and they saying shipment is still in banglore and we cannot commit of you’ll get ypu phone back even on 1st morning. I am facing multiple problems due to delayed delivery . I am attaching the job sheet for refrence. Please look in to this