Apple India — poor service of apple in india

Address: Hyderabad, Andhra Pradesh, 500084

I approach aptronix service center at hyderabad, banjara hils to replace my broken screen of iphone 6.

They said it can not be repaired and suggested me to buy a new mobile which is unacceptable. This response came from reception level itself with out even inspection of mobile by technical people.

The cost of screen is around rs. 13, 500 + tax. I was ready to pay but it is not feasible by apple authorized (I guess it is one way to get iphone repaired as there is no direct service shop apple).

They suggested me to get it repaired with non authorized local shop.

Does this mean, the only alternative is to buy new iphone if once iphone is not working (Or) go with non authorized service?

How to go for another apple product if this is the case?