Apple India Private Limited — Cheated by Service center (apple iphone 6 plus 64 gb only 29 days old)

Address: New Delhi, Delhi

Website: www.apple.com/in/

I have purchased Apple Iphone 6 Plus 64 GB Serial No:- FK2PRVKJG5QY on 9th of July 2015 and started getting problem from the fifth day of purchase, i thought may be due to OS issue my phone is getting restarted again and again. I upgraded the OS from 8.3 to 8.4 but the issue remain the same some time blue screen and some times red and one day when I woke up in the morning my phone was dead . I went to Apple Authorized service center TRESOR SYSTEMS PVT LTD Saket New Delhi INDIA and they told me that the phone will go for screening and after 48 hrs if my iphone gets passed in screening they will replace the device. I went to service center after 2 days and they told me that my iphone has been failed in screening test there is cable which is below the home screen button found cut and there is hardware issue also in this phone So it is damaged we cannot replace, please note one thing there were no problem in my home button the only issue was restarting of phone and other functions were working fine then who did it ?and It was surprising for me. My device was only 29 days old and i never ever gave it to anyone then how it is possible and I am not fool that I will give 29 days old phone to other service center or to the unauthorized person . . It was really shocking for me that a brand like apple can do this and give franchise of apple to the service center like this and after that I call on Apple helpline no i had a word with Senior Advisor Mr. Yaseer Apple Bangalore India and explained the whole incident and he confirmed with technician Mr. Sandeep (TRESOR SYSTEMS PVT LTD) that there is no mark of damage or single scratch on the phone outside and he also told me that there is hardware fault also with that cable issue and after analyze Mr. Yaseer told me that he will accelerate this issue further but after 3-4 days I got the worst response that they cannot help me in this case., So what should I do we pay the most for the Apple Iphone in INDIA and getting this type of services seriously very very strange. Then I thought I will accelerate it further to the main apple not to the authorized service center for justice and I mail it to the higher authorities next day i got a call from Mr. Dario Giuliano Executive Relations EMEIA and explained each and every thing to him and he told me that he will investigate my issue and after discussion i had very high hopes from Mr. Dario Giuliano but after investigating for one week he told me In this case they cannot help me because there is modification in my new iphone and it was very shocking for me. I don’t think Mr. Dario Giuliano Executive Relations EMEIA has investigated it properly he just investigated the device and screenshot but not about the service center because home button was working fine before it got dead and when I gave my phone to the service center it was in a very good condition and the tampered cover was there on the phone but when I went again to take my phone back I found that some one has removed tampered cover and put it again I asked the guy do apple engineer remove screen guard during screening and he said yes but later on I asked my cousin who has worked in Bangalore service center told me that there is nothing to do with the screen guard and I am very much sure they have replaced part of my phone with others because it was dead and they all knew that how will I prove but you cannot do this to customer and I am 100% sure the Apple authorized service center has cheated me also and I am not the only one there are many people who faces this type of issue on daily basis and cheating people and on a very serious note i am not going to ignore this type of cheating, I bought this costly iphone for work purpose and due to this I am very disturbed my friends are making fun of me all because of you guys and I will not blame service center I will blame apple because you give authorization to this type of service center. I trust this matter can be resolved quickly and help me to replace my device, otherwise I will go to consumer court or to take legal action against you because its your’s responsibility and I have left with no options. Regards, Ankush Sharma [protected]