| Address: 522403 |
| Website: www.aptronixindia.com |
Good Morning Sir,
My Name is Tumma Tarun Kumar Reddy.
My Mobile number was +91-[protected].
I have 2 issues pending with Premium Life style And Fashion India Pvt ltd.
ISSUE - 1
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Mistakenly I had placed an order in www.aptronixindia.com website for Lightning to USB Cable 0.5 m (instead of keeping Lightning to USB Cable 2 m)
Order ID: 6897423
Order Date: 06-Jul-2018
Order Value : 1600 INR
Then after knowing my mistake, Immediately I had cancelled the Order.
Cancelled Order Details were as Follows ::
Request ID :: 172164
Request type :: Cancel
Refund Mode ::
Refund Amount :: INR 1600
Order No :: 6897423
Date :: 06-Jul-2018
Reason :: Order placed by mistake
Payment mode :: Credit Card (I had made payment through AXIS INTERNET BANKING)
Product Title :: Lightning to USB Cable 0.5 m
Qty :: 1
As Per Your Refund Policy (mentioned below), you have to refund me the amount to my bank account within 7 working days sir.
Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
Orders paid by net banking accounts will be credited back to bank account.
Till now 13 working days had been completed.
But I hadn't got any refund amount to my bank account.
ISSUE - 2
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Immediately on the same day, I had placed another order in www.aptronixindia.com website for Lightning to USB Cable 2 m with the below details.
Order ID: 6897557
Order Date: 06-Jul-2018
Order Value : 2300 INR
Payment mode :: AXIS INTERNET BANKING
As Per Your Shipping & Delivery Policy (mentioned below), you have to handover the product to courier companies within 15 working days.
Premium Life style And Fashion India Pvt Ltd is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).
Till now 13 working days had been completed.
But still, the status of the product was showing as :: Your order has been confirmed - To be shipped items
Sir, if you accept your failure, then I have 2 Comments (aka Suggestions) to APTRONIX - aka - Premium Life style And Fashion India Pvt ltd.
1) +91-[protected] is your Customer Care number. I was calling to that number from 06-JUL-2018 onwards. But it was always switched-off. If you aren't funding off by Premium Life style And Fashion India Pvt ltd to maintain a Customer Care Centre, better you can remove the number from the website portal (instead of irritating the Customers).
2) As your Refund, Shipping & Delivery Policies were WORST, You can close-off your Online Bookings from www.aptronixindia.com portal. So that APPLE customers can walk directly to the APTRONIX stores to purchase their respective products. Instead off keeping this e-mails (as your customer care number also won't work) by wasting their valuable time (Of course with this incident it was proved that customers aren't valuable toPremium Life style And Fashion India Pvt ltd).
Awaiting for your Reply Sir, Atleast to this e-Mail at the Earliest.
As you follow DELAY & IGNORE policies about the Customers in your Refund, Shipping & Delivery Policies.
With Thanks & Regards,
Tumma Tarun Kumar Reddy.
+91-[protected]
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