Apple India — Regarding Macbook Air submitted to Maple, Khar West, Mumbai- Case no.[protected]

Address: Mumbai City, Maharashtra, 400097

Website: www.apple.com

1. Macbook Air Sr.No. C02PR24XG940 was submitted to Maple Service centre at Khar west, Mumbai on 4th Oct’16 on the complaint that the device was performing very slow and power button was getting switched on only after long press. It was informed that it could be due to some software related issue and for that formatting would be required. I had taken the backup and therefore, submitted the mac at the service centre.
2. I got shock of my life when it was communicated by the service centre that they have observed corrosion marks on the motherboard which implies that some liquid has got spilled on the device, and therefore, the replacement/ repair cannot be done under warranty.
3. Very surprisingly and shockingly, the same Mac was submitted to the same service centre on 11th Jul’16 when the device was not powering on. It was informed that there was issue with the mother board which was replaced and the device was handed back to me on 18th Jul’16. I was asked to take the backup and resubmit the device as OS needed to be reinstalled. Therefore, after taking the backup, I resubmitted the device on 22nd Jul and got it back on 28th Jul’16. Incidentally, my one year warranty expired on 25th Jul’16.
4. Taking into account point no.2 & 3, the service centre guy want to tell me that the liquid has entered the device and caused corrosion marks during the period of about two months ( 28th Jul to 30th Sep when the problem occurred). Indeed, very illogical and strange!!!
5. The product is single handedly used by me for official purpose and I totally deny the remarks of service centre regarding any kind of liquid spillage on the device. It is absolutely impossible that any trace of liquid would have gone into your device, that too during this short period of two months.
6. During the time of one year warranty of my mac getting over, I was constantly nagged by the service centre to get the extended warranty done. I feel I have been cheated by your service centre where they have replaced the motherboard with a defective motherboard, since the warranty was getting over and now it is trying to put the blame on the consumer.
7. We, as consumer, never doubt or check any part replaced by your service centre, while taking back the delivery of the device after servicing. In this case too, without slightly doubting the integrity of service centre, I have assumed that corrective action has been taken. But, now with problem of motherboard repeated in a such a short period of 15 months for a global brand like Apple, I have all the reasons to doubt!!!
8. Even in the delivery report of 18th Jul’16, I am noticing it is showing ‘No parts Replaced’ as well as no serial number has been mentioned for the replaced part, if any!!!

I am not going to accept this blame put by the service centre and your intentions of avoiding to service the product under 90 days replacement warranty. The motherboard of my Mac was covered under 90 days replacement warranty on the date of submission i.e. 4th Oct’16 to the Apple service centre. I therefore, demand that My Mac is serviced and returned without further harassment to me.