Apple India — Repair ID R[protected], macbook pro 15 inch 2018 MAC Serial no: C02XC626J65H

Website: www.apple.com

In the month of April 2022 we got our mac repaired Repair id:R[protected]. On may 14 I found the MAC was heating up, battery was draining faster and I could also not migrate from my M1 to intel.the call centre made me reinstall the iOS and lots of other settings. Despite that, the problem was not solved. I had many follow up calls on may 16, 17, 20, 21 and so on. Honestly it was a big waste of time as there were no results. Finally in the month of august the MAC stopped working. I visited the ResQ, Reliance retail limited, Vashi, India. They diagnosed the issue with reference no VS3EIUG0UTRF. To our surprise they have identified the issue in the same parts which were replaced a few months back. My mac is lying with ResQ at reliance, Vashi, Navi Mumbai, for almost 6 weeks now and they are waiting to hear from apple. The parts which were replaced have manufacturing defect or they would not fail so fast. My child Devam is in class 10 and is badly stuck without Mac-book and has exams starting in last week of November. This is the only machine he has. Thanking you in advance.
[protected]
Hiren Rambhia
aura.[protected]@gmail.com
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