Apple India — Repair Service cancellation - Iphone11

Hi Team,

There has been some serious issue with the Apple service partner Aptronix borivali. Initially they were not ready to support, they are rude in approach, They are the worst customer service I've ever experience in my 15 yrs of CS industry.
I've submited my apple device to Aptronix borivali on 24th June, They had to send the same device to banglore. Ive even escalated thesame to my reseller and now they agreed to change the device. I requested Aptronx to cancel the repair and returned my device as is. They arenot ready to support in any ways.
Such a pathetic expereince with Apple., New Device found dead in just 2 days and plus there is no suport from apple at all. Now if reselller is supporting, they dont want that either. Please stop harrasing and return my device as is it was submited on priority

Below are the details
Repair Reference OQ4Y6JKQ9K3A
Iam rechable on [protected] / 6