Apple India — service complaint

Address: Mumbai City, Maharashtra, 400067

Visited the service center at infinity mall, malad, mumbai, india thrice.
Had extremely bad experience.
1. Half information
2. No existance of complaint register.
3. No1 answers the call provoided on the reciept provided by them[protected].
4. Taking signature of customers on half filled agreements by mr. Sanjay
5. People not knowing the way to speak to the customers.
6. Engineers making their own policies & say its the apple policy.
Didn't expect this kind of service from apple