Saved every penny and bought my first iPhone6 in May-2015. When i unboxed and tried to switch on, i only got the Blue Screen/Red Screen error. Approached the Apple customer care - Ample Technologies, Nelson Manickam Road, Chennai. The RAF No - IMA681488. I was told that it was a hardware issue and was given a new Phone on 25-May-2015.
After using that phone for few weeks, i experienced terrible pain in my ear when taking calls. Called the customer care and was advised to return the phone at the service centre immediately. Ample Technologies RAF - IMA691995. i was given a new phone on 07-June-16.
This time i got to use the phone for almost 11 months long. In May 2016 the receiver speaker stopped working (RAF No - IMA948675). Again i approach the customer care and this time they say my warranty expired, considering my first date of purchase (of the ####TY phone i received), but not the last phone i received. After repeated calls and voicing my agony, as if doing a favour to me, the Apple Customer Service guys offered me a new phone on 25-May-2015, that too with limited 3 months warranty.
This time, exactly on the 90th day Night, the screen of my phone suddenly goes blank. After repeated attempts to switch it on, it got switched on and by next day morning (91st day). This time i again approach the Apple Customer Care for help and they bluntly refuse to help me, saying i've already exchanged it once and so they cant do it again. How does once or twice make any difference when the product they gave me was a piece of #### ?
Having invested so much on the phone, i never experienced the satisfaction of owning an iPhone. It feels terrible when friends and colleagues using other phone devices make fun of me for using an iPhone (which gave up on me for like 4times), I always flaunted my iPhone with pride. I am not happy with the way the Customer Service responded to my pleas.
I could have rather bought a phone from any other company for much cheaper price and would have been in peace. So much for trusting the quality and Service of Apple Inc. ?
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