Apple India — The product quality and service is pathetic at service centers

Address: Pune, Maharashtra, 411045

Hello Apple India,

Addressing it as 'Apple India' with a hope that there is a real person reading and may be thinking of replying to this post. I know in the world of bots and automation it is too much to expect. Anyways I am here to tell you a stinky side of your product and services specially post sales part of it.

I Purchased Apple Watch series 2 from one of your Pune store, few would already be laughing and saying why from store and not online. Well here is a reason, is it good enough I don't know. One of your sales guy at the Apple store convinced me that these online stores are not authorized to sell Apple products in India. Only Authorized Apple stores can do that and that is how your purchased product gets covered under warranty, worldwide warranty. 'Worldwide' the fancy word, and I bought it for 35K INR.

One month later there is a scratch on the screen of this Apple watch . I am sure you know where the story is going now, but trust me sit tight I have some interesting things to share about your products and services. I called the Apple care support number and told them that there is a scratch on the watch and what can be done about it. Reason of getting a scratch could be any day to day task, I haven't put it to any harsh environment as of yet. I am sure you would say that Physical damages like scratch are not covered under warranty and all. Most o[censored]s have been there and done that with other brands, so for now I am going to say that Apple is no different.

How I thought Apple is different, is about the Product Quality and Service but nope it's not. There is a scratch with so minimal use, your 'Ion-X glass (strengthened glass)' is no different than any other cheap smart phone glass. And as your tradition goes if you have patented that technology and are bidding big on that, you really shouldn't. So here is what it comes to the premium products that you sell us with that premium price aren't actually premium.

Now lets move on to the other part of story. I assume that when you charge me that bill you charge me for the product and associated services: pre sales, post sales, etc. this is where the human experience comes in. When I called the Apple care your representative told me that she can't check the damage over phone and it has to be seen by a technician in Apple store. Which I think is a fair point. She told me that she has made an appointment and I should visit the following store on Friday 27th, Jan, 17 @ 5:30 PM
Unicorn: Apple Store
Shop No. 1, Ground Floor, Business Avenue, Sangavi Keshri Road, Aundh, Pune, Maharashtra 411007

Friday being a working day I couldn't make it to your store, but I made sure I called the store and told my story, asked them if we can schedule this appointment for Saturday and they said it should be fine, I can come after 11 AM and meet Miss Anagha. Over the phone whoever it was, Introduced Miss Anagha as Manager of service department. I reached this store on 28th Jan, 17 by 2 PM, never checked the actual time. I approached one of the representative on counter in service department and demanded to see Miss Anagha. The lady enquired about the problem and if I have had any previous discussion, I did repeat the story for her. As a response she walked in a glass office to talk to someone, I could not hear but I could see them talking and Miss Anagha was least bothered. In 30 seconds or so the representative was back and told me that Miss Anagha is busy and we cannot do anything about this issue. I made futile attempt of explaining that I have had discussion with Apple care, however representative told me to call Apple care and Miss Anagha will speak directly to them.

And I was like are you really kidding me, your Apple care works in a manner that you take an appointment and tech person calls back. But I left it there I don't like to put up fights specially when person on the opposite side doesn't understand the rational behind your conversation.

So bottomline: Apple, you are no different then any other product and service, you used to be. Or may be try and show me the difference?

As a owner of 2 Macbook Air, 2 Iphone 6s, 1 I pad, 1 Apple Watch, I think I have paid you guys enough to demand right quality and right service.

yours sincerely,
the guy who left Windows for Apple.