| Address: Mumbai City, Maharashtra, 400052 | | Website: Apple India |
Dear mr. Sanjay,
With great amount regret and frustration i am writing this email to yourself with a cc to all the relevant stake holders hoping for a an affirmative and a prompt action.
About 6-7 years back i had gifted my dad a mac book desktop for inr 64000/- approx. On his 66th birthday with a belief that he can enjoy the luxury in the world of technology and upgrade his skill sets in the second innings of his life which is his retired life. The mac was working absolutely fine until recently lets say about march – april 2016 when it stopped working and the machine was just not starting, only the apple logo was coming on the screen post which the machine wasn’t booting ahead. We decided to give the mac to your mapple store in khar west linking road in june-july 2016 so that we can get it fixed. To our surprise we discovered that the mac was irreparable now since it is a vintage machine and nothing can be done, this was quoted by your mapple store. Since this mac was heavily used by all our family members, being the only computer at our house a lot of important files, pictures, movies, projects were kept intact in the hard disc. So we insisted your store to assist us in atleast saving our hard disc and take a data backup. Again a company like mapple, a leader in computers claiming that no data backup can be taken since the machine is completely dead. This entire episode of to and fro of messages and communication exchange took about 1-2 months. Post which even we lost interest in the mac since the charges even for a basic service was 2850/- rs plus for the data backup you were charging an obnoxious amount of inr 7500/- rs which was insane. Any ways even your store people weren’t sure on data back hence my brother and myself decided that not to go ahead with any kind of repair and we made it very clear that we will take our mac back.
After communicating our decision my brother and myself were continuously travelling and hence completely lost track of the mac which was lying in your store. We realized this in first week jan that we need to collect our mac desktop back and my dad who went to the mapple store with a heavy heart that he can never see the mac operational again collected the mac on 6th jan 2017. On getting the desktop home we got yet another shocking surprise that the ram as well as the hard disc from the mac are missing. Yes they were missing. We immediately contacted your store and your executives asked us 2-3 days to investigate. We waited patiently until your service head mr. Prashant came back to us stating that we had installed the hard disc back in the mac since the data backup option wasn’t availed and we have never touched the ram so there is no chance of ram going missing. But none of your executives including your executive at the service counter in your mapple store, the service head mr. Prashant and the other people who are coordinating with me my brother were able to talk with conviction that what happened to the ram and the hard disc. They promised me all kinds of investigation but none came back to us.
Hence i am writing to you as the last hope for your guys to give me the same mac desktop with the all parts intact or else i will have no other option but to further escalate this to the consumer forum. I have any ways waited patiently over a 9 days now.
Please find attached the job card as well as the photo of the mac with missing ram and hard disc. I am 100% sure that this is the case of theft since we were ignorant of letting the computer stay in your store for more than 6 months. Please immediately replace our mac and provide us the new mac with all the missing parts.
Please immediately look into this case and please note that i am not keen to hear any more fairy tales.
I don’t have the time to make stories and play mischief since you can see from my signature that i working as a vice president with another global mnc just like yours. My father served in the central bank of india for 37 years, so it is equally painful for us to make up anything which is not a fact.
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