Apple India — they denied dua for my, new product I, even not used my phone even I didn't able to set it up the product or activate the product

Website: www.apple.in

They denied doa for my new product, i even not used my phone, even i didnt able to set it up the product or activate the product. Within 24 hours i visited the planet care (Authorized apple care) and submit the phone, they inspect and said they found some red marks behind the screens, then they said if i submit the phone to them they will send to bangalore where they have highly qualified engineers, they will inspect and gave doa. But after 7 days those hyenas say to me they will repair the phone and send to me. Same instance i called apple care, where one lady took my case and handled, she said they cant gave doa for software problem.
Seriously am saying i know where to go and handle this. Dont make to do as like weird!

My apple case no is :[protected]

My phone number : +91 [protected]

If apple dont respond i will do badly from my end!!! Spending bucks and buying product from famous brand and experiencing like this is pathetic!!!