29th august 2018 vah[protected] iphone x submitted at maple service centre, inorbit, vashi
Phone was brought in may 2018 and was under warranty
Phone problem was "no network" - service center thoroughly checked the phone and made me wait for 2 hour to do their checks and tried to fix the issue however they could not and told me that phone has to go to bangalore and will take 8-10 business days. On 15th sep i got call to collect the device i went to the center and before handover i wanted to check, the phone could not be charged - they again checked and reverted that some hardware issue has cropped up in while phone was in their possession. I was again 8-10 bd period to collect the phone. After this i started following up with apple customer care and even marked mail to tim cook apple ceo, after lot of follow ups i got the response to collect the phone on 5th oct. I went again to the maple service centre in navi mumbai and met the store manager abhijeet, checked the phone it was working however the delivery notes were contradictory that a) no problem found in the device and now its working b) phone is no more under warranty as per their finding phone was unauthorized access or tempered. I refused to take the delivery as phone was not given to any other service center since purchased in may 18 and its a false attempt to terminate the warranty. Also i had given for only problem in network they created another problem in the phone and wasted almost 45 days to repair the phone and handover with such false allegation. I am demanding restoration of warranty with extended period of 2 months since the phone is in their custody. Can't expect such pathetic treatment to apple loyal customer and that too for their premium product. Was this information helpful? |
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Warm Regards,
Team Inorbit