Apple India — unethical and unsatisfied behaviour of apple service center , amritsar

I am having a MacBook Air (13-inch) with serial number - C1MT350PH3QD. I bought it approx 9-10 months ago. In the time span of these months, I have given this MacBook 3-4 to the service center.I am listing the issues that I faced along with the date of submission of product.

1. First time I faced the problem was after 2.5 months of purchase and submitted it to the service center on 1 June 2017 with customer id - 249618.
Macbook had a problem with power failure and it was not starting.

2. I faced this problem again after few months and again went to the service center and submitted it on 8 March 2018.
Service Request Number : AMR[protected].
Same issue as listed above.
(Solution Provided - MotherBoard is not working, so it had to be replaced.)
I received my product on 28 March 2018.
Note:- Behaviour was unethical and customer treatment was worse. Employees working there don't keep their statements and lie on the face.

3. After few days, my laptop speakers stopped working. Due to a busy schedule, I was not able to submit the product on the day I faced a problem. Finally, I submitted my MacBook on 23 April 2018.
Service request Number: AMR[protected].
(Problem Diagnosed - Speaker Wire is not working.)

Note: When I asked them that why I am facing all these issues after the service they said that we are not responsible for this. Our work is to solve the current problem. In addition to that, the engineer and receptionist were misbehaving with me. I said that I will file a complaint and they said that you can file the complaint and do whatever you want.

My speaker issue was due to their fault. They don't have skilled people to do the task. While fitting motherboard, they disrupted the wires.

I am not satisfied with the service of Apple and their service centers. In addition to that, they humiliate their customers and never provide a satisfying solution to the query.

I demand replacement of my product or I want money for it. I am having ASUS laptop and have used Acer also. I never faced this kind of careless behavior from any of these companies. But Apple is depleting its image by such means. If I have faced this much problem till now then there are higher chances that I will face this in future also. I have received a faulty product and demand for replacement of this product or money back.

People don't earn their money by just messing around. We work for it and then get these products. This kind of behavior promotes fraud and the way that engineer talked to me reflects their qualification and if I face any more problem in the time span of resolution of this complaint, I will assume that it has been done deliberately by the service center engineers because of a quarrel between us.

I need this problem to be resolved as soon as possible and my product is under warranty and I will not be responsible if by the time I get a reply to this solution that warranty expires.

Service center detail : -
B2X, SCO no. 29, National Shopping Complex, Hide Market, Amritsar – 143001,
apple.[protected]@b2x.com
[protected]