Apple India — Unexpected Shutdown problem in a just 15 days old phone.

LakshaySharma ghaziabad

Mar 27, 2017

Address: Ghaziabad, Uttar Pradesh, 201014

I bought an I phone 5s 16 GB on 9 march 2017 ( just 15 days back) from IZenica Indirapuram, U.P.

I am facing an issue with this handset of "Unexpected Shutdown". I already visited the nearby service center & they suggested me to submit the phone.

I don't understand, how it is possible with a brand new phone.

I don't need a defective or repaired piece. I need a replacement of this handset. Request you to look into this.

Looking for the needful support.

Was this information helpful?

No (0)

Yes (0)

Mar 27, 2017

Updated by LakshaySharma ghaziabad Dear Team,

I bought an I phone 5s 16 GB on 9 march 2017 ( just 15 days back) from IZenica Indirapuram, U.P.

I am facing an issue with this handset of "Unexpected Shutdown". I already visited the nearby service center & they suggested me to submit the phone.

I don't understand, how it is possible with a brand new phone.

I don't need a defective or repaired piece. I need a replacement of this handset. Request you to look into this.

Looking for the needful support.

PFB the necessary details:

Customer ID: 233308
Name: Lakshay Sharma
Product: iPhone 5S
Model: IPHONE 5S GRAY 16GB MM
Serial Number Of Device: DX3T62CHFRC4.

Thanks