| Address: New Delhi, Delhi, 110008 |
My name is pawan kumar thadani from delhi . I am using your apple products from so many years . I have a lot of faith and trust in the quality of your products . I had used your Iphone5 16gb . After that I again purchased a new phone Iphone6 64 gb on dated 24 october 2016 through online shopping from Amazon . I was proudly using your iPhones for last 8-9 years . But this new Iphone6 starting problems within the purchase of 90 days . But due to the non-avaiblity of time I was not able to make a complaint against this new purchased this phone and I was planning to come to your service center but after 3-4 months I had to send my son rahul thadani, at your service center (Future World Retail India Pvt Ltd New Delhi ) to get my phone replaced or repaired, because my phone was still under warranty, The problems / complaints which I was facing as under :-
1. power button not working
2. volume button not working
3. Heating issue in phone
4. EarPods r&m low sound out put
At your service center, the executives checked the phone and found our problems/complaints genuine . The executives agreed with our problems and gave us the job sheet after checking the phone .
1. On 4th February, Saturday, 1:35 pm, I made my complaint at your customer care no.[protected] of Apple .Then customer care executive gave me the case number =[protected] .
2. On 6th February, I got a call from MR.Dinesh, between 4:10 to 4:15pm . He again enquired for the problem which I was facing, he said he will arrange a call back shortly . after that I received 2 calls from female staff members . Both female callers / executives assured me they solve my complaint / problem .
3. I again got a call from MR.Naresh Matta on the 16th or 17th Feb (Senior Manager) from Banglore .He said that their team has discover liquid, dust particles in the phone . I asked Mr.Naresh Matta(Senior Manager) that how come the liquid and dust go in my phone . when the phone was always with me kept safely . If the phone has fallen into water or Floor then dust or water can come in the phone . But my phone not fallen in the water nor on the floor therefore no any damage or dent on the phone or screen . Mr.Naresh Matta again checked the phone and comformed my words that the phone had not fallen. So I asked him then how water or dust go in my phone without falling Even there was no scratch on the body of the phone, then he said he will check the phone at his end and get back call to me again .
4. He requested me to visit the delhi office and can request the manager there to recheck the phone.
5. I went to the Future World, Delhi CP office, met with MS Dhaana, at reception then she informed me the same opinion which was already given by Mr . Matta and Mr . dinesh after that she told me to call back me within 2 days . Mr. Sahu (Señior Manager, Future World Delhi) also told me the same opinion, like all their senior managers . Then I objected and protested and I never accepted this .
6. After that I received a call from Mr. Jaikar (Senior Manager, Banglore) on 19th Feb Morning , 2017 . He again enquired from me the entire things/story I told him everything again and again . but he repeated the same things/story about liquid, dust and all . I never accepted their opinion I and I strongly, seriously protested against Mr . Jaikar .
All senior managers are telling the same preplanned story and language, planned by them I never accepted their story/things and preplanned malafide intention opinion .This is a defected piece of mobile phone of Apple manufactured by the company, which is unfortunately supplied to me -this is my strong objection and protest against the wrong decisions taken by the Senior Managers, at the Service Center, Future World, CP, New Delhi .
1. This is a complete violation of consumer rights .
2. This is my fundamental right to protest against your All Senior Managers decisions which were /are wrong .
3. I strongly protest about the wrong decision one and behaviour of anti-consumer, anti-customer
policy of apple Co. Staff and Senior Managers .
4.This will Jeopardise the position of world class Co. Apple.
5. I have 2 more products of Apple in my house.
6. I requested the Apple Co. to please replace my phone, without any charges . the phone is still under warranty .
7. This is the duty of the Co. to replace my phone which was defected piece/set manufactured by the Apple Co. with New Phone .
8 . Being a Reputed Citizen of India, I will take all necessary steps .
9. This does not reflect your good face to the world.
10 . Your Co. Apple is an international Co. you should favour your loyal customers also if they are correct .
11. I can go Consumer Court for the Justice, JAAGO GRAHAK JAAGO, PEHREDAAR, FACEBOOK, TWITTER, NEWS CHANNELS/NEWS PAPERS ETC for my Grievance . I have the right to go to all these channels because the Co. Apple is not listening to me .
12. But I would like to wait and see what the Co. Apple do for me .
13. I have already started collecting the feedback from sources from other people, who have also faced the problem with your products .
14 . I am still waiting your positive and responsible reply to me . I hope you will do the same.
Your Kind Cooperation in this matter will be highly appreciable .
Your Faithfully
PAWAN KUMAR THADANI
Mobile Number = [protected], [protected]
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