I bought Apple Iphone 7 with Model number MN992HN/A 3 years ago.Since the day i bought my phone ( for around Rs 55000), the phone has been giving so many problems. It keeps restarting. It also gets stuck on lock screen and nothing happens for some time no matter what you do. Sometimes the phone does not connect to internet ( Wifi or mobile) for some time even though wifi works on other devices. I called Apple company and told my problems on 2nd day of buying my phone. They told me to send them data from my phone. I did what they told me. In further telephonic discussions, they kept telling me to send data again and again which i did. I also sent them several emails to which no one gave satisfactory response and sometimes no one even responded. Then i went to local Apple authorised service center. They told me to do factory reset of the phone. I already had installed too much data on phone but i still did factory reset and lost all my data. I asked the apple executives to replace my phone as clearly they had sold me a faulty device for a very hefty amount. But they denied my request. This kept going on for a while. Later on they started telling me that the problem is in software and the problem would be fixed in the next update. I updated my phone everytime an update was released but i kept facing the same problems. This kept going on and even after 3 and a half years, my phone is giving me the same problems.
I don't know about other countries but in India, buying Apple products does not make sense. You pay hefty amount for their products and they don't replace the faulty devices. If you go to court, you waste your time and people who buy Apple products usually don't have the time.
Nobody listens to you and you just have to accept that you got a faulty device and you cannot do anything about it. It is better to buy products from other companies which are way cheaper than Apple products. Even if you get a faulty device, you will be in a position to buy another device since investment involved won't be that big. Was this information helpful? |
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