Apple iPhone — Service related

Address: 682017

Case no:[protected].

This comes to you from an unfortunate customer who happened to purchase an apple 5c mobile on 20th august 2015, vied invoice number b-21502 of alif communication, shanmugam road, ernakulam.

For the last 2 months the handset used hang frequently and i considered it as a common problem. but on 10th july, the set became dead, all on a sudden.

Today on 13th leaving my busy schedule, i called on your authorized service center, f1 info solutions & services pvt ltd, muttathil lane, kadavathara, cochin for a service of the handset.

Though the handset was in power off condition, they could not do anything due to "find my iphone was active condition".

I rang up your customer support team at 12.28 pm and requested assistance to sort out the issue, so that the service center people may rectify the issue. the customer service executive asked a lot of questions and forwarded a link to my current e mail id for uploading the copy of the purchase invoice. i informed him that i am waiting in the service point and he assured to take immediate step at once he receive the invoice copy.

Nothing happened till 1.09 pm, and again i contacted the cell for getting the offered service, i. e, "finding my iphone off". this time a most respectable madam picked up the call and again repeated the same question and put me on hold for about 10 minutes. after she informed me that a long procedure has to be taken care of to put it off, which will be take at least 5 business days.

Now i have the following questions to you.

1. was the first cc executive bluffing me by assuring to take immediate action?

2. or the 2nd cc executive bluffing me as my warranty period will be over by 19th august 2016.

3. do you have such a long procedure to change a mode and save the valuable time of a customer, who trusted your brand and spent rs.22, 000/- for a serious purpose?

My phone is dead during the said period and i can't receive any calls or call anyone using the device.

I have left the phone at the service center as it is of no use for me now..

I would like to hear your version on my grievance.