[Resolved] Aqua Pure Plus — Product not working and fraud in amc

AgilaS

from Madurai, Tamil Nadu

Jul 16, 2016

Address: Chennai, Tamil Nadu

Purchased the product in 2014. since then product is of no use. its a uv + ro of type what i bought. never had the taste of water. disgusting customer service.
I took amc on 31 dec 2015. executive said the amc worth of rs.4000/- is in offer for rs 2222/- with one year free service. i paid for it. they gave me 4 filter and i was conveyed that the entire one year service and filter changes and memberance are covered with this amc. since january water was very worst. started calling those people again for service and finally they came in end of march 2015. they changed 2 of the given filters and said in next 2 days you will see the water difference and taste of water. nothing got changed and i kept calling again the service desk. again after 4 months just today 16 july they came for service and asking for rs. 2000/- for memberane change. reason for memberane cannot be covered under rs. 2000/-. memberane change will cover only in rs. 4000/amc. this is a complete fraud and ridiculous to accept. let me know if anybody can help me in this.

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Jul 25, 2017

Complaint marked as Resolved

Aqua Pure Plus customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2017

Aqua Pure Plus Customer Care's response Dear sir,
due to server crash at this time we didnt pickup ur call and database
please call - [protected]

Verified Support

Jun 17, 2017

Aqua Pure Plus Customer Care's response Dear sir..
you are purchased this product on 2014...but warranty completed 2015...after getting AMC...its cover only service and 4 filters only not covered for membrane...so u need to pay but on that time we give offer for membrane but...the service guy may be cheated u...please kindly inform our customer support number to avoid this things ...
we apology for this things kindly call [protected]...we give support and sms service eng information...
thanks&regards
suresh chandran j

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Comments

Aqua Pure Plus Customer Care

from Ernakulam, Kerala

Jul 16, 2016

Verified Support

Call [protected]

Aqua Pure Plus Customer Care

from Ernakulam, Kerala

Jul 16, 2016

Verified Support

Please understand the different between 2222, 2800, 4500 AMC.while PUTTING AMC THEY CLEARLY MENTIONED 6 SERVICES AND FOUR FILTERS COVER UNDER 2222AMC, NOT MEMBRANE... I[censored] NOT understand NO ISSUES PLS CALL [protected] WE WILL HELP YOU

SusilaMani

from Noida, Uttar Pradesh

Jul 25, 2016

Very worst product and service in this company. I took amc on dec 2015. Executive said the amc worth of rs.4000/- is in offer for rs 2250/- with one year free service. I paid for it. They gave me 4 filter and i was conveyed that the entire one year service and filter changes and memberance are covered with this amc. Within 3 months RO system not working. I started calling for service. They will come and charge for inner parts like solenoid valve, pre carbon etc. Within 6 months they charged Rs. 1150/-. After changed that parts at that working. Within 2 days again not working. Again i started calling, they came for service. Again within 2 days not working. still now i am calling but no one has any response for me.

Aqua Pure Plus Customer Care's response, Jun 17, 2017

Verified Support

Dear sir..
AMC cost is 2800 whatever cover means 4 filters and 1year service only covered we are not covered Membrane ..and four ur knowledge solenoid valve is electrical product so electrical product is not cover under warranty and amc but we give 2250 only sir...you just other company and compare our price and service strategy...so please if any problem call 98409595698 and ask complaint number ...sorry for inconvenience because due to server crash we cant get ur databse...

Regards
manimaran
customer support