Axis Bank — Axis bank credit card duplicate transactions

Address: Bangalore, Karnataka, 560076

Hi

I am using axis bank credit card for more than 10 years, about 3 months back two different transactions in the same month has been charged twice. Raised a complaint with Axis bank they have sent a confirmation that the issue has been resolved in my favour and credited the amount to my card. With in 15 days with out any communication from the bank the credit transactions has been reversed.

I am not sure how to take this forward. In the name of cash less transaction too many mistakes are happening from the banks and the customer is paying the fine for no reason.
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Axis Bank customer support has been notified about the posted complaint.
 
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Please find the Ref No: 1816022 or request number: 20032784 initiated through Axis Bank dated Jan 30th 2016.
Hi Ramesh,

Thank you for sharing your reference number. We will get in touch with you shortly.

Regards,
Axis Bank
Hi Ramesh,

As per our telephonic conversation, for clarification regarding the transaction Rs. 375 & Rs. 355 dated Dec 22, 2015 and Jan 18, 2016 respectively. We were following up with the merchant via dispute ID:[protected] and temporary credit was credited to your account dated Feb 06 2016. Post the said transaction was resolved in your favor and the amount of Rs. 375 and Rs. 355 was reversed dated March 22, 2016 & April 21, 2016 respectively. Post the reversal of the amount the temporary credit was also debited back on March 29, 2016 & April 27, 2016 respectively.

Regards,
Axis Bank

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