Axis Bank — Axis Bank unauthorized debit card deduction from ecom pur/google

Good evening.

I had fraudulent transaction happened on my debit card without my concern or otp as below on 27th October, 2021.
Account no.: [protected]
27th October 2021 from ecom pur/google
*googl/g

Debit
INR 781.31
A/c no. XX177850
[protected]:51:18
PUR/GOOGLE*ADS1
SMS BLOCKCARD 3674 to [protected], if not you-Axis Bank

Debit
INR 3906.55
A/c no. XX177850
[protected]:22:08
PUR/GOOGLE*ADS2
SMS BLOCKCARD 3674 to [protected], if not you-Axis Bank

Debit
INR 1562.62
A/c no. XX177850
[protected]:46:45
PUR/GOOGLE*ADS7
SMS BLOCKCARD 3674 to [protected], if not you-Axis Bank

Debit
INR 7813.11
A/c no. XX177850
[protected]:47:47
PUR/GOOGLE*ADS7
SMS BLOCKCARD 3674 to [protected], if not you-Axis Bank

I lost Rupees( 14062 ) fourteen thousand sixty two without my involvement, i never deal with this site for any transaction in the past.
Request you to help me and refund back my amount as sooner!!
And i don't want this again in future.
Please let me know if you need another information.
Thanks and regards

Mathew pradeep.M
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
Oct 29, 2021
Axis Bank Customer Care's response
Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. We regret the inconvenience caused. Regards, Team Axis Bank.
Oct 29, 2021
Updated by Mathew Pradeep
The given information was satisfactory..

I have not shared any of the OTP or my ATM PIN number to anyone.. but the bank responded that I have shared the credintals.. so they can't refund the money
Oct 29, 2021
Updated by Mathew Pradeep
The response was not satisfactory******
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