Axis Bank — Benetton Watch

I have received coupon code through which i have booked Benetton watch by paying shipping cost of Rs.399/- & the amount is debited from my axis bank account. Reference id is generated of the same but as soon as i save it went back to home so i am unable to save it. Further no message or email has been received that you have placed the order.

But after that i have not received further communication regarding confirmation of order.

I have a call to customer care also, but no response from anyone regarding the same.

Can you please look into the same & help me out.