[Resolved] Axis Bank — charged for cash deposit with prior notification

vaddlalokesh

Address:

517501

I hold axis bank asap account, i have deposited cash around 5 times via deposit machine in a month and i have been charged around 300rs for each deposit (Deposited just 500 like wise).
There is no sms that i will be charged 300 for this deposit as i exhausted monthly limit or no email or atleast on screen of deposit machine it never says the charges. Now i have been charged around 1500rs for cash deposit charges and no transparency in banking. Also if you have charged that 300rs soon after a day or week customer would have under that there are charges, but you charged after a month and customer dont know whats happening. I am worried and not happy with axis bank services, please revert the charges.

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Mar 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

Axis Bank Customer Care's response Hi, we are open to help! We request you to refer to the following link: https://application.axisbank.co.in/FeesAndChargeMaster/pdf/ConvenienceFees.pdf to get more details on the referred topic. Regards, Team Axis Bank.