Axis Bank — Charges in the amount of 10.03 inr deducted on 23 Jan, 2022

Axis Bank — Charges in the amount of 10.03 inr deducted on 23 Jan, 2022

J jaspreet singh chawla Jan 29, 2022 Jan 31, 2022 This thread was updated on Jan 31, 2022

Axis bank deducted Charges in the amount of 10.03 inr on 23 Jan, 2022 from my account ending in 7690. When inquired, they mentioned over the email the reason for the charges to be due to SMS Alert service. I then called the Axis bank customer care (phone banking officer) on 25 Jan 2022 as I had DEACTIVATED the SMS alert service on my account in the year 2019. Customer care/phone banking officer over the phone call confirmed that SMS Alert is NOT ACTIVATED on my account and was surprised to see that these charges were deducted from my account. I went back to responding and asking Axis bank to do the 10.03 inr amount refund/reversal, but they have been giving excuses in the name of SMS Alert service charges/fee. As a last resort I am expecting you to help me in this regard as Axis bank is fooling customers like us time and again. Request you to help me get the refund ASAP. Complaint reference#: 71693605 Below are the account details. Account/user details Name- Jaspreet Singh Chawla Account#- Ending in 7690 Mob#- Ending in 7893 Email- Ending in [protected]@gmail.com PLEASE NOTE THIS IS NOT ABOUT THE MONEY BUT IT's ABOUT DOING WHAT IS CORRECT/ETHICAL Was this information helpful? No (0) Yes (0)
Axis Bank customer support has been notified about the posted complaint. Verified Support Jan 31, 2022 Axis Bank Customer Care's response Hi, as per service request number 71693605, we wish to inform you that the SMS alert is activated in the system with threshold of Rs. 5000 if the transaction goes up from 5000 customer will receive an SMS alert as well as charges for SMS alert will be debited from the account so these charges are legitimate charges and applicable. Regards, Team Axis Bank. Jan 31, 2022 Updated by jaspreet singh chawla I had checked with your phone banking officer and h mentioned to me the SMS alert service iS NOT setup/ NOT activated on my account, and hence I am NOT liable to pay any charges/fee. I also asked and requested him to DISABLE and STOP this service on my account. He mentioned it's already stopped. I DO NOT WANT this service from you, then why are you forcing me unnecessarily to have this and later dictating it to me that these are legitimate charges when the customer is not opting for these. I am not sure how many times I need to mention this: DISABLE, DEACTIVATE AND STOP this SMS alert service effective immediately. And refund the amount ASAP as you enforced it on my account. I DO NOT WANT ANY CHARGEABLE SERVICE ON MY AXIS ACCOUNT ENDING IN 7690.
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