Hi,
My Axis Credit Card limit is 2, 70, 000 ₹
My May bill 2, 85, 683.06 ₹. Bank reverted me 17, 684 ₹ and after the adjustments it showed me that I have to pay 2, 69, 999 ₹. So I paid rest of the amount. Later I swiped the card of 2, 69, 999₹
In June I got bill asking me to pay 2, 81, 953.17 ₹(extra 12, 553 ₹ Debit & GST Charges) instead of 2, 69, 999 ₹. When I called customer service they told me it can't be reverted because I did not pay full amount of May bill 2, 85, 683.06 ₹. I told them that 17, 684 ₹ was credited to my card from your bank in May itself as adjustments so I paid rest of the amount. They are saying that I have to pay full billed amount irrespective of later credited amount of 17, 684 ₹ and I have to wait till next bill cycle.
My concern is why would I pay the incorrect debit charges done from your end and also which are reverted to my card from your bank in the same month?
Is this not injustice? This is nothing but simply looting money from customer in this pandemic situation. Its been 20days I am calling, mailing them but they are not solving my issue. Meanwhile I am going to get next bill cycle of July.
Request you to do the needful.
Thanks & Regards,
Mohan Gayam
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