Axis Bank — Credit Card Debit Charges & GST Charges

Hi,
My Axis Credit Card limit is 2, 70, 000 ₹

My May bill 2, 85, 683.06 ₹. Bank reverted me 17, 684 ₹ and after the adjustments it showed me that I have to pay 2, 69, 999 ₹. So I paid rest of the amount. Later I swiped the card of 2, 69, 999₹
In June I got bill asking me to pay 2, 81, 953.17 ₹(extra 12, 553 ₹ Debit & GST Charges) instead of 2, 69, 999 ₹. When I called customer service they told me it can't be reverted because I did not pay full amount of May bill 2, 85, 683.06 ₹. I told them that 17, 684 ₹ was credited to my card from your bank in May itself as adjustments so I paid rest of the amount. They are saying that I have to pay full billed amount irrespective of later credited amount of 17, 684 ₹ and I have to wait till next bill cycle.
My concern is why would I pay the incorrect debit charges done from your end and also which are reverted to my card from your bank in the same month?
Is this not injustice? This is nothing but simply looting money from customer in this pandemic situation. Its been 20days I am calling, mailing them but they are not solving my issue. Meanwhile I am going to get next bill cycle of July.
Request you to do the needful.

Thanks & Regards,
Mohan Gayam
[protected]
Was this information helpful?
No (0)
Yes (0)
Axis Bank customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12971
    Pending
    0
    Resolved
    6558
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR