[Resolved]  Axis Bank — fastag is blacklisted

Address: L312, 4TH FLOOR, OAKWOOD RESIDENCY, PANATHUR, 560103

Hi,

I have fastag id and its active as per customer care. Whenever i am at toll plaza, machine does not read my account and i had to pay cash. I am facing this for last 2 months. Contacted axis bank customer care and raised request - sr[protected] and no solution. Each person in customer care gives different points and no solutions till now
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Jan 23, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Dec 23, 2019
Updated by Sudheesh Gk
Pl
Verified Support
Dec 23, 2019
Axis Bank Customer Care's response
Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
 
4 Comments

Comments

I registered online for Fastag through Axis bank on 27/11/2019. It’s almost a month and I have not got the fastag kit. I’m worried as I have to travel to Ahmedabad on Monday and I don’t have fastag. Don’t understand what to do?

Axis Bank Customer Care's response, Dec 24, 2019
Verified Support
Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
क्या बेवकूफ बना रहे हो यार
Fastag कार्ड देने का इरादा है कि नहीं
पैसे तो तुरंत काट लिए तुमने और कार्ड का कोई कम्युनिकेशन नहीं है कि बनेगा की नहीं एड्रेस पे आएगा की नहीं।
एक्सिस बैंक से ये उम्मीद नहीं थी नहीं तो हम paytm से apply Kar dete

Axis Bank Customer Care's response, Dec 24, 2019
Verified Support
Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
I ordered Fastag on 10th december 2019 still i have not received the delivery
Axis Bank Customer Care's response, Dec 24, 2019
Verified Support
Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
I booked fast tag on 6th Dec 2019.But till date i didnt get any information from axis bank about status, dispatch etc.

[protected]lead id
Axis Bank Customer Care's response, Dec 24, 2019
Verified Support
Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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