Axis Bank — Harassment and Stalking by Axis Bank Collection Agency

Address: Axis Bank, 45 Prestige Libra, Sudhamnagara, Lalbagh Road, Bangalore - 560027, Near Passport Office

I, Puja Samantha holding a Personal Loan account with Axis Bank,
At the outset, I say the that since the past few months, I have been facing serious financial crises due to which there has been a delay in payment of the EMI in accordance to the terms and conditions mentioned, however, I intend to pay and am arranging the funds in respect to the same and shall soon transfer a certain amount against the aforementioned Personal Loan.
However I have been facing constant mental harassment in the form of :-
One Mr. Asnam [[protected]] claiming to be from the recovery team / collection team of your esteemed Bank has contacted my in-laws, who are third parties to the Agreement as they are not the references I provided and harassing them. Not only does it amount to harassment, but is also a breach of my privacy and the confidentiality clause envisaged under the agreement and an act of defamation against me. He visited my house without any Letter of Authority/ Identity Card. He contacted my mother and father in- law, who are senior citizens and a third party to the agreement. This has not only caused a threat to their mental health, but also constitutes as a threat to their life. He blackmailed me and coerced me into making the payment thereby committing an offence of extortion.
He visited my in-laws house at 7 a.m. for payment and recovery, which is not even listed as any of the addresses with your organisation, hence making me feel unsafe, this amounts to stalking under section 354D of Indian Penal Code.
The above- mentioned acts of your employee has caused mental harassment to me and that the same is a threat to my well- being. I say that the above -mentioned acts are not only violating the guidelines issued by the Reserve Bank of India but also the basic fundamental rights granted to me under the Constitution of India.
I further state and submit that the said complaint falls within Clause 8 (1) (m) (IV) of the Banking Ombudsman Scheme, 2006 whereby a complaint against your bank can be filed before the Banking Ombudsman.
Hence, request you to kindly take strict action against Mr. Asnam [[protected]] and your recovery team. Also note that Asnam mentioned Mr Sayed & Pavan asked him to do the same, which is stalk & harass me & my family. I need this to be looked at immediately. Awaiting a resolution at the earliest.
You can contact me at [protected]@gmail.com. The incident happened at 7am on 24th Feb in Bangalore. All the 3 accussed harassers are from Lal Bagh branch of Axis Bank. Thank you.