Axis Bank — imps transaction has failed and amount debited from my account.

Address: Moreh Branch, Pin: 795131. State: Manipur

Sir i have done axis bank imps transaction on date 10/04/2020 amount rs. 50000. The transaction has failed and the amount got debited from my account. Neither the amount credited to beneficiary account. I have wait for a day to reverse back the debited amount.
Please help i am in emergency.. Due to lockdown i can't go to my home branch.
Account last four digits: 8400
Receipt no. Mnsr623q0237
Rrn:[protected]
Date: 10/04/2020
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Axis Bank customer support has been notified about the posted complaint.
Apr 11, 2020
Updated by TECH CYBER
My Customer ID:[protected]
Apr 13, 2020
Updated by TECH CYBER
Till Now i get No response from the Axis Bank Support team .. And I have no Idea were my Money has gone.. i will never do IMPS Transaction on axis bank mobile app. Its very disappointed service i came across.. They have failed to reverse back the money after serveral complaint..
Your Customers money is not a Joke...
In this urgency of COVID 19 you bank make us more trouble to me.
Verified Support
Apr 13, 2020
Axis Bank Customer Care's response
Hi, we wish to inform you that the non-maintenance charges have been levied as per the schedule for the months prior to March 2020. Please refer to the link: https://www.axisbank.com/relaxation-in-fees-and-charges-for-savings-account-due-to-covid-19 for more details around this. Thanks for writing in! Regards, Team Axis Bank
Apr 13, 2020
Updated by TECH CYBER
Axis Bank Support Team are you guys smoking Weed
 
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