[Resolved] Axis Bank — LIC premium payment through Axis Bank Bill Pay

Sriram Balasubramaniam

from Hyderabad, Telangana

Nov 27, 2016

Address: 500032

I have opted to pay LIC premium through Axis Bank Bill Pay on my Axis Bank credit card.

The bill payment has been seamless for last couple of years. However in this year, for two of my policies, the bill payment happened twice - one time without late payment fee & the next time with late payment fee.

LIC confirmed that their system cannot accept two payments for the same period through their system. The first time this happened, the second payment got reverted on my credit card after a fortnight time. I am hoping that this would happen again this time.

Even if the second payment gets reverted, I am charged twice the policy payment on my credit card statement as the reversal doesn't complete within the same billing cycle.

It is sad that the Bill Pay mechanism is not able to handle such a situation & ends up troubling the end customer.

I would like the bank to give an option to not pay the duplicate payment on the credit card bill as the mistake is certainly not with the customer.

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Jan 3, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2016

Axis Bank Customer Care's response Hi Sriram,

Sorry for the trouble. Please share your concerns at http://bit.ly/2dZ5X0W and our executive will get back to you on priority.

Regards,
Axis Bank

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Comments

sureshsubramani.s

from Bengaluru, Karnataka

Nov 28, 2016

Dear sir/madam,

please find below details transfered from axis bank, amount still not yet recieved to my account. please do kindful

Hello, 776100 is your NETSECURE code for Funds Transfer from A/c no. XXXX7031 to A/c no. XXXX8728 of amount of INR|12000.00. Do not share with anyone. Have a good day!

thanks
suresh

Axis Bank Customer Care's response, Dec 3, 2016

Verified Support

Hi Suresh,

In case your issue is still unresolved, please share the details at http://bit.ly/2dZ5X0W and our executive will get back to you.

Regards,
Axis Bank

molecule

from Delhi, Delhi

Nov 28, 2016

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Axis Bank Customer Care's response, Dec 3, 2016

Verified Support

Hi,

We are keen on understanding your concerns. Please share them at http://bit.ly/2dZ5X0W for us to assist you.

Regards,
Axis Bank